Frequently Asked Questions

Below you will find the answers to our most common questions. If you have more questions, please contact us.

What is Direct Primary Care?

Direct Primary Care (DPC) is an innovative alternative payment model that improves access to high functioning healthcare with simple, affordable membership fees. Clinics like Hope Family Medicine are able to provide you excellent, personalized primary care services for an affordable monthly rate. DPC practices are known for offering an enduring and trusting relationship between a patient and his or her primary care practitioner.

Does Hope Family Medicine prescribe Controlled Substances?

Yes, as indicated. We have full prescriptive authority in Idaho.

Do you accept insurance?

No. This is a membership-based practice. In traditional practices billing insurance causes prices to be inflated (for multiple reasons). In part, by eliminating insurance billing we can reduce overhead drastically and that translates to better prices for members.

Can I use my HSA (Health Savings Account) to pay my membership?

Yes. The IRS has allowed for families and individuals to use their HSA funds to pay membership fees.

Do you accept Medicare?

We do not accept Medicare.

Patients that are on Medicare can be placed on a waitlist until we are completely unenrolled from medicare. Once we are fully unenrolled medicare patients can join.

What if I need to be referred to a specialist?

Hope Family Medicine will refer you to any specialist when you need care beyond the scope of our services. We will work with you to select the specialist you feel is right for you.

Can I see the provider via telehealth?

Yes, telehealth appointments are available.

What happens if I need medical care after office hours, on the weekend, or while I am traveling?

Because you will have our secure messaging system, you can reach out to us whenever you need, wherever you are. Additionally, we have telemedicine appointments available, and many illnesses can be diagnosed and treated with a simple visit.

What do I do in the case of a medical emergency?

Call 911 or go to the nearest emergency room. Later, inform us of your emergency and we will help oversee and monitor your care.

Can I cancel or re-start my membership?

Yes. You can cancel your membership with 30 days written notice.

We believe that building long term relationships with our members is the key to what we do. Therefore, please note that requests to restart memberships are subject to approval and availability. If accepted, a re-enrollment fee of $150 will apply.

Please note: When we have a full panel of patients it may be difficult to be enrolled with them again. Part of what makes this style of service so excellent is fewer patients per provider allows for comprehensive, detailed care of our patients. Spots are limited, to maintain this level of care.

Do I have to sign a contract?

No. There will be some papers to sign but none of them will lock you into a contract. We recognize that this model might not work for everyone, so you should be able to leave when you want. However, getting a membership in the future, if you decide to come back cannot be guaranteed.

Can I be seen if I don't have a membership?

Yes. Being seen without membership is an option and our walk-in visit fees, labs, and procedures are competitive compared to other local medical facilities. Enrolling will always be encouraged to save you additional money.

I already have medical insurance. Would this service benefit me and my family?

Yes. In most cases, what we can offer you is so affordable that even with your insurance we can save you money. Some patients will choose to renegotiate their insurance for a lower monthly premium.

Do you recommend I keep my insurance with this membership?

Yes. Accidents happen. We should be able to help you with 95% of your healthcare needs. However, if you need to see a specialist, have surgery, or spend time in the hospital, that is what insurance is for.

What does my membership pay for?

This list is quite long! In short, unlimited visits with your provider and most services available in the office. For a more comprehensive list please refer to this page.